COVID-19 PROCEDURES

IMPORTANT INFORMATION
– OUR CLINIC POLICY FOR CORONA VIRUS – COVID-19

Updated 2:24pm on 20th September 2022 – updates will be made as changes occur.

CHANGES FROM 9th September 2022Click here for more information.

In compliance with QLD Health directives:

  • It is no longer required that you wear a mask or sign in to the premises when entering the clinic.

While there are no formal restrictions:

  • We are asking anyone who is currently unwell, has an isolating family member, or has recently finished their isolation period to please wear a face mask. This is a courtesy to our staff and other clients but not enforced. Please do the right thing!

 

  • We are asking who has respiratory (cold/flu) symptoms, been interstate, traveled overseas recently, are waiting on a COVID test result or had known contact with a person diagnosed with COVID-19 to STAY AT HOME AND CALL FOR ADVICE. We may need to conduct the consult over the phone and can organise a safe collection/payment remotely. This helps our staff stay as healthy as we can and avoids putting us in the situation of too many sick staff to run the practice! Please let us know if you have cold/flu symptoms or any of the above.

 

We recommend all our clients:

  • PLEASE CALL AHEAD BEFORE COMING IN. Appointments help us maintain the best quality care for your pet, and also give us time to clean and space out our clients for the safety of everyone – and their pets! Please give us a ring on (07) 3814 4888. Remember to wear a mask if you feel you want too!

 

  • If you have been overseas, in contact with anyone in self-isolation waiting for results on a COVID-19 test, or have/know anyone who has been tested positive, please remain at home. Please let us know ahead of time so we can take special precautions. We ask any sick clients please wear a face mask as a politeness to others.

 

  • If you are at risk or concerned about coming in, please remain in your car, and call us to let us know you are here.

 

  • We encourage everyone to use EFTPOS facilities rather than cash. We will still take cash payments at this time.

 

Some resources for you and your family – click the description to follow!

QLD Health – What to do if you have COVID-19

QLD Health – Going out, travel and restrictions

WHO – “Healthy at Home” Lifestyle Resources

 

Please call us if you would like to discuss anything or have any questions. We will do our best to help you all!

We are in this together, and together we will get through. Good health!

 


God bless you all!

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Past Updates

16th February 2022 – updates will be made as changes occur.

In compliance with QLD Health directives:

  • Both fully vaccinated and unvaccinated people will be able to access essential services and activities, which includes veterinary services. It is not required for you to show your vaccination passport to staff upon entering.

However:

  • We still PRACTICING SOCIAL DISTANCING and MASKS ARE REQUIRED TO BE WORN unless you have a medical or other exemption.
    While we see one patient, we ask your family to please remain OUTSIDE the clinic until asked to enter. Preferably, in your car, or our shaded lawn areas. Please call if you would like to confirm if we are running on time with appointments. We also ask that you please do not crowd around the door if you see people inside. Masks will be provided if you do not have one.
  • We are NO LONGER USING the QLD Check-in app. However, if you or your family have become sick with Covid-19 around the time of visiting our clinic, we appreciate you letting us know so our team can take precautions for the rest of our clients and staff!.
  • We are asking anyone who has respiratory (cold/flu) symptoms, been interstate, traveled overseas recently, are waiting on a COVID test result or had known contact with a person diagnosed with COVID-19 to STAY AT HOME AND CALL FOR ADVICE. We may need to conduct the consult over the phone and can organise a safe collection/payment remotely. This helps our staff stay as healthy as we can and avoids putting us in the situation of too many sick staff to run the practice! Please let us know if you have cold/flu symptoms or any of the above.
  • We can organise to safely see and treat your pet. We all have a duty to care for one another and “Do No Harm” – help us help you by letting us know in advance! We will still treat your animal, with necessary precautions in place.

If you need to report a Positive result on a RAT (Rapid Antigen Test),
please click here for more information. Thank you for helping to keep others safe!

If you have been overseas, in contact with anyone in self-isolation waiting for results on a COVID-19 test, or have/know anyone who has been tested positive, please remain at home.
We will still treat your pet with as much care as any other – but we need to do this safely for our families, and our clients families. Please let us know ahead of time so we can take special precautions.

If you are at risk or concerned about coming in, please remain in your car, and call us to let us know you are here.
We will come to collect your pet and can conduct the consultation via phone while you wait.

We encourage everyone to use EFTPOS facilities rather than cash.
We will still take cash payments at this time.

 

17/12/21
Updated 1:05pm 17th December 2021 – updates will be made as changes occur.
CHANGES FROM DECEMBER 17th 2021 – Click here for more information.
After QLD State Directives on 17th December:
Both fully vaccinated and unvaccinated people will be able to access essential services and activities, which includes veterinary services.
It is not required for you to show your vaccination passport to staff upon entering.
HOWEVER:
We still PRACTICING SOCIAL DISTANCING and MASKS ARE REQUIRED TO BE WORN unless you have a medical or other exemption.
While we see one patient, we ask your family to please remain OUTSIDE the clinic until asked to enter. Preferably, in your car, or our shaded lawn areas. Please call if you would like to confirm if we are running on time with appointments. We also ask that you please do not crowd around the door if you see people inside. Masks will be provided if you do not have one.
We are STILL USING THE QLD CHECK-IN APP. It is still a requirement of all people entering a business to use the QLD sign-in app. If you cannot, please let staff know and we will sign you in using our clinic phone and your email or address.
We are asking anyone who has respiratory (cold/flu) symptoms, been interstate, traveled overseas recently, or been to any of the recent HOTSPOTS, are waiting on a COVID test result or had known contact with a person diagnosed with COVID-19 to STAY AT HOME AND CALL FOR ADVICE.
We will conduct the consult over the phone as we cannot allow anyone who has a risk of exposure into the clinic, due to an infant and immunocompromised persons on premesis. We understand this may be upsetting if your pet is ill. However due to our house-practice circumstances, it is best for us, our family, and our clients if we refer you to another vet at this time. Please let us know if you have cold/flu symptoms or any of the above.
We can organise to safely see and treat your pet. We all have a duty to care for one another and “Do No Harm” – help us help you by letting us know in advance! We will still treat your animal, with necessary precautions in place.
If you are unsure if you have visited a COVID-19 Hot-Spot,
please click here to check : Greater Brisbane Contact Tracing

29/06/21

As of 6pm 29th June:

    • You must carry a face mask at all times when you leave home, unless you have a lawful reason not to.

If you do not have a mask, please inform staff and we will provide you with one.

    • We are limiting clients who enter the clinic to ONE PATIENT at a time.
      ONLY ONE FAMILY will be allowed into the consult and waiting rooms. While we see one patient, we ask your family to please remain OUTSIDE the clinic until asked to enter. Preferably, in your car, or our lawn areas. We understand this can be a bit cold during the winter evenings – please call if you would like to confirm if we are running on time with appointments.
    • We are STILL PRACTICING SOCIAL DISTANCING. We have waiting areas outside at appropriate spaced intervals. You may also wait in your car and call to let us know you have arrived. We ask you to plan ahead and leave family members who do not need to come at home. We also ask that you please do not crowd around the door if you see people inside.

29/03/21

3-DAY GREATER BRISBANE LOCKDOWN ANNOUNCED – 29th MARCH, from 5pm

Click here for the most up-to-date information.

Greater Brisbane will now go into a three-day Lockdown as of 5:00pm today (29th March) and masks will be mandatory.
This includes the Ipswich, Logan, Redlands, Moreton and Brisbane council areas. Schools will be closed from 30th March.
People in Greater Brisbane will only be able to leave their homes for essential reasons like grocery shopping, exercise, work and medical care. Veterinary care also falls into the “Essential” category, and Redbank Plains Vets will be open as usual, with strict social distancing in place. We will be operating as normal with the following exceptions:

As of 29th March:

      • DUE TO THE NEW LOCKDOWN RESTRICTIONS, A MASK IS MANDATORY. Please have a mask with you at all times when you leave home. If you do not have a mask, you will be asked to put on a surgical mask provided. This is to comply with QLD Health instructions.

8/01/21

INFORMATION FOR GREATER BRISBANE – THREE DAY LOCK-DOWN. BEGINS 6PM FRIDAY 8th JANUARY: Click here for more information.

As of 8th January:

      • We are limiting clients who enter the clinic to ONE PATIENT at a time.
        ONLY ONE CLIENT will be allowed into the consult and waiting rooms. While we see one patient, we ask your family to please remain OUTSIDE the clinic until asked to enter. Preferably, in your car or staying at home.

 

      •  AS OF 8TH JANUARY, IT IS MANDATORY UNDER QLD GOVERNMENT LAW TO WEAR A FACE-MASK IF YOU ARE OUTSIDE YOUR HOME.  We ask all our clients to please bring their own mask. If required, call before entering and a nurse will bring you a surgical mask.

 

,strong>29/05/20

As Queensland has entered Stage One of the Government’s Roadmap to easing restrictions, we would like to remind customers of our policies to help make sure the transition is a safe and smooth one for all.

As of 29th May:

      • We are still limiting clients who enter the clinic to ONE PATIENT at a time.
        ONLY ONE CLIENT will be allowed into the consult and waiting rooms. While we see one patient, we ask your family to please remain OUTSIDE the clinic until asked to enter.
      • We are STILL PRACTICING SOCIAL DISTANCING. We have waiting areas outside at appropriate spaced intervals. You may also wait in your car and call to let us know you have arrived. We ask you to plan ahead and leave family members who do not need to come at home. We also ask that you please do not crowd around the door if you see people inside.
      • We are asking anyone who has respiratory (cold/flu) symptoms, traveled overseas recently, are waiting on a COVID test result or had known contact with a person diagnosed with COVID-19 to STAY AT HOME and have a friend/family member bring your pet in for you.
        We will conduct the consult over the phone as we examine your pet. Please let us know if you have cold/flu symptoms or any of the above. We can organise to safely see and treat your pet. We all have a duty to care for one another and “Do No Harm” – help us help you by letting us know in advance. We will still treat your animal, with necessary precautions in place.

We recommend all our clients:

      • PLEASE CALL AHEAD BEFORE COMING IN.
        Booking an appointment will guarantee we can help you and your pet as safely and quickly as possible! Please give us a ring on (07) 3814 4888
      • If you have been overseas, in contact with anyone in self-isolation waiting for results on a COVID-19 test, or have/know anyone who has been tested positive, please remain at home.
        We will still treat your pet with as much care as any other – but we need to do this safely for our families, and our clients families. Please let us know ahead of time so we can take special precautions, and send your pet in with a family member or friend.
      • If you are at risk or concerned about coming in, please remain in your car, and call us to let us know you are here.
        We will come to collect your pet and can conduct the consultation via phone while you wait.
      • We encourage everyone to use EFTPOS facilities rather than cash.
        We will still take cash payments at this time.

 

23/03/2020

Please be aware that as of 23rd March we have begun to put policies in place to bring us in line with the National response to the social health issues posed by Coronavirus, COVID-19.

This means that:

      • We are limiting clients who visit the clinic to ONE PERSON per patient.
        ONLY ONE CLIENT per patient will be allowed into the consult and waiting rooms. We ask you to plan ahead and leave family members who do not need to come at home. If this is not possible, please call us to help us protect our staff and other clients.

 

      • We are asking anyone who has respiratory (cold/flu) symptoms, traveled overseas recently, had known contact with a person diagnosed with COVID-19 or a positive diagnosis to STAY AT HOME and have a friend/family member bring your pet in for you.
        We will conduct the consult over the phone as we examine your pet. Please let us know if you have cold/flu symptoms or any of the above. We can organise to safely see and treat your pet. We all have a duty to care for one another and “Do No Harm” – help us help you by letting us know in advance. We will still treat your animal, with necessary precautions in place.

 

      • We have implemented a strict cleaning protocol, as recommended by our industry professionals.
        The protocol has been written by Dr Ellie Leister BVSc (Hons) FANZCVS of Animal Emergency Service and we are using Version 23.03.20 at the moment.

 

      • At the moment, there is no change to our opening hours or surgery schedules.
        This may change, depending on Government measures imposed on us, our suppliers, as well as our nurses and vets availability due to other closures of business and schools. We will keep on trying our very best to provide you and your pets the best care we can as flexibly as we are able! However appointments may need to be rescheduled or cancelled at short notice.

Some resources for you and your family

World Health Organisation’s MYTH BUSTERS on Coronavirus

Veterinary Specialist Services (VSS) Coronavirus Update – patient and owner guides

An in-depth Q&A fact sheet from the AVMA (Vet Board) for Pet Owners

Coping with Coronavirus Anxiety – Mental Health Awareness

 

 

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