COVID-19 (Coronavirus) Information


Updated 2:11pm on 20th September 2022 – updates will be made as changes occur.

CHANGES FROM 9th September 2022Click here for more information.

In compliance with QLD Health directives:

  • It is no longer required that you wear a mask or sign in to the premises when entering the clinic.

While there are no formal restrictions:

  • We are asking anyone who is currently unwell to please wear a face mask. This is a courtesy to our staff and other clients but not enforced. Please do the right thing!
  • We are asking who has respiratory (cold/flu) symptoms, been interstate, traveled overseas recently, are waiting on a COVID test result or had known contact with a person diagnosed with COVID-19 to STAY AT HOME AND CALL FOR ADVICE. We may need to conduct the consult over the phone and can organise a safe collection/payment remotely. This helps our staff stay as healthy as we can and avoids putting us in the situation of too many sick staff to run the practice! Please let us know if you have cold/flu symptoms or any of the above.

We recommend all our clients:

  • PLEASE CALL AHEAD BEFORE COMING IN. Appointments help us maintain the best quality care for your pet, and also give us time to clean and space out our clients. Please give us a ring on (07) 3814 4888. Remember to wear a mask if you feel you want too!
  • If you have been overseas, in contact with anyone in self-isolation waiting for results on a COVID-19 test, or have/know anyone who has been tested positive, please remain at home. Please let us know ahead of time so we can take special precautions. We ask any sick clients please wear a face mask as a politeness to others.
  • If you are at risk or concerned about coming in, please remain in your car, and call us to let us know you are here.
  • We encourage everyone to use EFTPOS facilities rather than cash. We will still take cash payments at this time.


Please call us if you would like to discuss anything or have any questions. We will do our best to help!

We are in this together, and together we will get through. Good health!

Click here for our FULL information page.

Some helpful advice!